Medical Clinical Division Outpatient Service
- Consultation days
- Internal medicine-related outpatient clinics listed by organ
- Surgery-related outpatient clinics listed by organ
- List of consultation days for other clinical divisions
- Consultation steps
- Return visits
- Forgot to bring your Patient Registration Card (ID card)?
- Calculating your medical bill
- Paying your medical bill
- Making an appointment for your next visit
- Using your Patient Registration Card (ID card)
- Need help?
|First visit:||8:30am–12:00pm (8:30–10:30am for ophthalmology)|
Reception is open after 11:00am for patients with an appointment.
Consultation is not available on Saturdays, Sundays, national holidays, and year-end and New Year holidays (December 29 to January 3).
Each clinical division may have its own non-consultation schedule for weekdays.
Please check the outpatient consultation days before your visit.
Internal medicine-related outpatient clinics listed by organ
A patient making his or her first outpatient visit to the internal medicine-related divisions must obtain a referral and schedule an appointment in advance.
|Clinical categories||Relevant clinical division||Consultation days for first visit||Consultation days for return visit||How to make an appointment|
|Respiratory system||Internal Medicine I||Mon through Fri||Mon through Fri||
|Circulation and metabolism||Internal Medicine I||Mon, Thu|
|Rheumatic and collagen diseases||Internal Medicine II||Mon through Fri|
|Diabetes and endocrinology||Internal Medicine II||Tue, Wed, Fri|
|Kidney||Internal Medicine II||Mon through Fri|
|Digestive system||Gastroenterology and Hepatology||Mon through Fri|
|Cardiovascular system||Cardiovascular Medicine|
|Nerves and muscles||Neurological Medicine||Mon, Wed, Thu, Fri||Mon through Fri||
Surgery-related outpatient clinics listed by organ
|Clinical categories||Relevant clinical division||Consultation days for first visit||Consultation days for return visit|
|Pediatric surgery||Pediatric Surgery||Mon, Wed, Fri|
|Gastroenterological transplant surgery||Gastroenterological Surgery I||Mon||Thu, Fri|
|Liver surgery||Gastroenterological Surgery I||Mon, Wed, Fri||Mon|
|Colon and anal surgery||Gastroenterological Surgery I||Mon, Wed, Fri||Fri|
|Esophageal and gastric surgery||Gastroenterological Surgery II||Tue, Thu|
|Biliary and pancreatic surgery|
|Breast surgery||Breast surgery||Mon, Tue, Wed||Mon, Wed|
|Cardiovascular surgery||Cardiovascular Surgery||Mon, Wed, Fri|
|Respiratory surgery||Respiratory Surgery||Tue, Thu|
List of consultation days for other clinical divisions
A patient making his or her first visit to the Ophthalmology or Psychiatry and Neurology division must obtain a referral and schedule an appointment in advance.
A patient making his or her first visit to the Dermatology, Otolaryngology, Urology, or Orthopedic Surgery (Spine Outpatient Clinic) division must obtain a referral.
* These requirements are subject to change.
App:Appointment required, Ref : Referral required
|Orthopedic Surgery||○||○||App (*1)||App||○||○||*2||App||○||○|
|Rehabilitation and Physical Medicine||○||○||○||○||×||App||○||○||○||○|
|Psychiatry and Neurology||Ref
|Diagnostic and Interventional Radiology (IVR)||×||×||○||○||○||○||×||×||○||○|
|*1：||Only for those with an appointment through the community health coalition network.|
|*2：||Primarily for those with scoliosis.|
|*3：||Gynecologists are on duty. Patients looking for obstetric consultations may need to wait longer to be seen than those with gynecologic appointments. Pregnant women are encouraged to schedule their visits for Tuesday or Friday.|
|*4：||Specialized outpatient services (not covered by insurance) by appointment only; one- and three-month postpartum checkup services are provided on Fridays.|
|*5：||Obstetricians are on duty. Patients looking for a gynecologic consultation are encouraged to schedule their visits for Monday or Wednesday.|
|*6：||Only outpatient services for patients with head/neck tumors are provided.|
|*7：||Laser therapy only.|
Clinical divisions requiring both a referral and an appointment
Please call the appointment desk at each of the following clinical divisions. You will not be seen without a prior appointment.
Clinical divisions requiring a referral
|Orthopedic Surgery (Spine Clinic)|
You may also schedule your appointment through your current health care provider.
Map of outpatient ward (facility information/medical outpatient ward)
If you are visiting the Hokkaido University Hospital for the first time, please come between 8:30am and 12:00pm. Upon arrival at the outpatient ward on the 1st floor, complete the Consultation Application Form with all of the necessary information. Please turn in the completed form to the first-visit reception counter at window No. 3, 4, or 5. At the counter, indicate which clinical division you wish to see, and provide your referral from another medical institution.
To receive insurance-covered medical treatment, you must present your health insurance card at this time.
Patients with Patient Registration Cards (ID card) seeking a first consultation with a different clinical division from the one in which they were originally registered are considered first-visit patients; thus, they are required to undergo the first-visit reception procedure. If this applies to you, please check in at the return visit reception machine on the 1st floor and wait to be called near the first-visit reception counter (window No. 3, 4, or 5).
The first-visit fee will apply to those patients returning for consultation after an interval of three months or more.
If you are not sure which clinical division is best suited to your needs, please refer to Information on Outpatient Consultation Days and Information on Clinical Divisions.
If you are currently receiving medical attention from another medical institution, you must tell your doctor that you intend to seek a consultation at our hospital and obtain a referral.
Please note that we are not able to answer any telephone inquiries.
For patients visiting our hospital for the first time without a referral from another medical institution, the following fee will be applied based on the “special or specified medical care coverage” (in addition to the first-visit fee, when applicable):
Medical departments: JPY 5,400
Dental departments: JPY 3,240
Patients are strongly encouraged to obtain a referral from another medical institution.
＊The fee schedule above was changed as of April 1st, 2016.
|Patients with a Patient Registration Card (ID card) can simply check in using the return visit reception machines in the outpatient ward on the 1st floor.
A waiting ticket will be automatically issued if you have an appointment.
If you do not have an appointment, select the clinical division you wish to see, and a waiting ticket will be issued.
After receiving the ticket, come to the outpatient waiting room of the relevant clinical division and wait to be called.
Patients seeking a consultation for the first time in six months or more are required to undergo the first-visit reception procedure. If this applies to you, please wait to be called near the first-visit reception counter (window No. 3, 4, or 5), as indicated on your waiting ticket. The doctor will decide according to the results of your medical examination if the first-visit fee should be added to your medical bill.
Please present your health insurance card at your first visit of every month.
If there have been any changes in your health insurance status, please notify us at window No. 10 of the reception counter.
Forgot to bring your Patient Registration Card (ID card)?
If you are a returning patient, please come to window No. 3, 4, or 5 of the reception counter.
Calculating your medical bill
After the consultation, please come to the payment counter (window No. 7, 8, or 9) and get a reception number ticket. It usually takes 10–15 minutes to calculate your bill. Please be seated until your number appears on the electrical display.
Paying your medical bill
Please pay your bill using the automated cashier machines located in the outpatient ward on the 1st floor. The machines accept both cash and major credit cards.
|For telephone inquiries, please contact the accounting division at 81-11-706-5643.|
|* Credit cards accepted for medical bill payment:
JCB, AMERICAN EXPRESS, UFJ NICOS, VISA, MASTERCARD, DC
Making an appointment for your next visit
If you scheduled an appointment for your next visit at the end of the consultation, you will receive an appointment reminder, regardless of the necessity of payment, along with a detailed statement of your medical bill and a receipt from the automated cashier machine.
Using your Patient Registration Card (ID card)
You will need to present your Patient Registration Card (ID card) at check-in when you get a blood sample taken or undergo a radiological examination. Furthermore, you will need to present it at the payment counter (window No. 7, 8 or 9). Please have your card ready at these times.
If you have any questions or need help, please ask for assistance at the general information desk in the outpatient ward, located on the 1st floor. Volunteer staff and reception counter staff are also available to provide assistance.